Download a Course Outline 
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Retail Sales Training Course
Retailers can make the most of every marketing dollar and every customer by providing retail sales staff with this unique Retail Sales training course from pdtraining.
Staff will learn practical techniques to sell more, discount less, handle 'price shoppers' and close more sales, while remaining courteous, professional and avoiding being pushy.
This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.
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OUTCOMES
By the end of this training course, participants will:
- Learn to create a great first impression
- Learn to greet constructively & create a personal connection
- Develop rapport & create warmth & openness
- Ask effective questions to better understand client needs
- Master active listening techniques
- Learn to control the sale & lead a customer to becoming a buyer
- Learn an amazingly simple and professional way of handling price shoppers
- Learn 4 effective techniques for minimising & negating the need to discount
- Understand sales psychology such as the "The Power of YES when selling"
- Learn to ask for the sale
- Learn cross selling and upselling
- Master effective techniques for closing without being pushy
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Want to attend a class?
Select the 'Scheduled Classes' tab above
Want us to come to you?
Instant pricing online now
 1300 121 400
Course Length:
1-day
Certificates:
Certificates of Completion are issued to each participant
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Why our clients choose us:
- Receive practical tools to take away with you.
- Be involved all day. There are about 20 activities each day (10 lessons with 1-3 activities per lesson).
- Realistic and relevant. We take the time to learn about you, then tailor the training to your needs.
Looking for death by Powerpoint? You will need to call another training company!
Some of our recent/current Retail Sales Training clients:
- Brisbane Airport Corporation
- Caltex
- The Outdoor Furniture Specialists
- Forest Lake Shopping Centre
- Retravision
- 2xu
What our Retail Sales Training clients are saying:
"Brilliant - she packed a lot in the time we had. Lots of info to take away and use with my team."
"I thought that Steven (customer service) was fantastic in the lead up of our training. I felt very confident and secure in our booking. I also thought our trainer Tanya was outstanding in her enthusiasm and was very clear in her communication style. The course topic itself was exactly what I wanted and I would certainly recommend this course to others and hope to deliver another session to our retailers later in the year."
More happy clients »
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OUTLINE
Retail Sales Training Course Outline
Download a Course Outline
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Foreword:
Retail has long been one of the most competitive sales environments and the competition only continues to increase. It is vital to all retailers that we make the most of every marketing dollar and every customer by giving our retail sales staff the skills and confidence to professionally manage, control and close sales.
This course will provide your team with skills and techniques to close more sales whilst providing great customer service and not creating a pushy forceful sale.
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Retail Sales Training Course - Lesson 1
It Starts with you
- Attitude
- Personal Appearance
- Product Knowledge
- Sell yourself on the product
- Enthusiasm
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Retail Sales Training Course - Lesson 6
Control the sale
- 'The Challenge' - persuasion, not confrontation
- How to handle people shopping on price
- The excellent 6 step technique that negates the opposition and maintains your professionalism
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Retail Sales Training Course - Lesson 2
Consider the customer
- What do you expect when you are a customer?
- The value of every shopper
- The mission for a retail sales person
- Define 'excellent retail customer service'
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Retail Sales Training Course - Lesson 7
Maximising Every Opportunity
- Minimising/Negating discounting
- Why discount & Why not?
- Cross Selling
- Upselling
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Retail Sales Training Course - Lesson 3
Starting the sales process
- The importance of first impressions
- How to create a good first impression
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Retail Sales Training Course - Lesson 8
Sales Psychology 101
- The Power of 'Yes' when selling
- Tie downs
- Tag Ons
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Retail Sales Training Course - Lesson 4
Greeting
- The golden rule
- Create a constructive greeting
- Construct positive dialogue
- Develop rapport
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Retail Sales Training Course - Lesson 9
Closing the sale
- Knowing when the time is right
- Don't be afraid to ask for the sale
- 3 closing techniques
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Retail Sales Training Course - Lesson 5
Needs analysis
- Deepening techniques
- Probing questions
- Active listening
- 'Minimal encouragers' - their importance and how to use them
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Retail Sales Training Course - Lesson 10
Thank you
- Referrals
- Repeat business
- Genuine mutual appreciation
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Public training courses in Brisbane now include: lunch, a games room, unlimited espresso coffee and WiFi.
| IN-HOUSE TRAINING |
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'your place or ours'
In-House training benefits:
- tailored to your needs and goals
- cost effective - from $140 per person (full day)
- you choose the day, place and time
- greatest impact in the shortest time
- tailoring ensures practical tools directly applicable to your workplace
- great team building opportunity
- more convenient, people don't need to go off-site
You'll be surprised at the price - check now! |
Ph: 1300 121 400
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Tailored Delivery - standard
We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team, and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.
Your delivery options
We offer a range of different class types to suit your operational needs.
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The "1-hour Motivator" training sessions
These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more...
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The "3-hour Power" sessions
3-hour power sessions – are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge Read more...
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Full-day short courses
1-2 day short courses delivered with a unique focus on 80% activities 20% content – just the way learning should be!
Read more...
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Conferences and workshops
Do you want your conference to be memorable, fun, interactive and have a real highlight? pdtraining's dynamic trainers can add that flair, excitement and much much more!
Read more...
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1. We really listen
We take the time to understand your needs and goals
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2. Flexible delivery
We always tailor the course to suit your needs
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3. The best trainers
We only provide the best trainers and the best courseware
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Most importantly the participants 'love' pdtraining courses because our courses are:
- Practical - 20% theory:80% practical - everyone will be constantly involved and engaged.
- Very interactive - our trainers facilitate people sharing and learning from each other's experience
- Applicable on the job - we are all about skills and techniques you can actually use!
- Fun - we help people enjoy learning because courses should be fun! Also people are more likely to implement what they learn if they enjoyed the learning experience.
- Delivered by a fantastic trainer - we only use the best, engaging expert trainers
We believe you learn more when you're having fun!
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Q: Who else uses Professional Development Training?
A: Take a look at some of our recent clients
Q: Are they Happy?
A: This is what they say about us testimonials
 Questions?
Email:
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or
Phone: 1300 121 400
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The top 5 reasons participants 'love' pdtraining
- 20% theory:80% practical - everyone will be constantly involved and engaged.
- Lots of collaboration - our trainers facilitate people sharing and learning from each other's experience
- Applicable on the job - we are all about skills and techniques you can actually use!
- Fun - we help people enjoy learning because courses should be fun! Also people are more likely to implement what they learn if they enjoyed the learning experience.
- Delivered by a fantastic trainer - we only use the best, engaging expert trainers
Yes! this is the right choice for me! 
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Don't take our word for it: testimonials
Cost:
$495 inc gst per person
Length
1 - day high-energy class
Course venues:
Sydney
Level 1
111 Harrington Street
Sydney
NSW 2000
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Melbourne
123 Queen Street
Melbourne
VIC 3000
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Brisbane
Unit 11
121 Newmarket Road
Windsor Brisbane
QLD 4030
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Adelaide
International Visualisation Centre
19 Young Street
Adelaide
SA 5000
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Perth
Perron House
61 Kitchener Avenue
Victoria Park Perth
WA 6000
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Canberra
Manuka Oval
Manuka Circle
Canberra
ACT 2603
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 Times
Public classes start at 9.00am and finish around 4.30pm.
Class Size
Public classes will be a small relaxed group of between 4 and 12 people.
The small group helps ensure that everyone will gets a chance to ask questions and learn at their own pace.
What is provided?
All participants will be provided with morning tea, afternoon tea, printed bound courseware to keep and a Retail Sales Training Certificate of Completion. Public training courses in Brisbane now include: lunch, a games room, unlimited espresso coffee and WiFi.
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