OUTCOMES

By the end of this course, participants will:

• Understand the concepts behind knowledge management
• Learn the Do's and Don'ts of successful knowledge management
• Understand the knowledge management lifecycle
• Identify the knowledge management paradigm
• Learn about the knowledge management models
• Learn how to build rationale for KM in a company
• Develop a KM implementation in a company

Course Length:

• 1-day

Certificates:

Certificates of Completion are issued to each participant

Also available for In-House courses:
Post-course assessment for validation of learning.

OUTLINE

Knowledge Management Training Course Outline

Download a Course Outline 

Foreword:

Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops, tablets and smart phones bring knowledge to our fingertips. As the old adage says, “knowledge is power.”

Organisations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organisation that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organisation. A learning organisation is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organisation.

Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops, tablets and smart phones bring knowledge to our fingertips. As the old adage says, “knowledge is power.”Organisations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market.

The organisation that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organisation. A learning organisation is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organisation. Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company.

This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

• What is knowledge
• What is knowledge management
• A brief history
• Applications in the workplace

• Why rationale is necessary
• Building a business case
• Finding success stories
• The commodisation/customisation model

• Data, information, and knowledge
• The tacit mode

• Components of a knowledge management definition
• Customising the components
• Creating a KMBOK

• Understanding episodes
• Acquisition
• Knowledge
• Integration

• Gathering support
• Identifying opportunities for revenue streams
• Key knowledge management techniques
• A map for success
• The no-budget scenario

• Paradigms of the past
• The new paradigm
• Implications and applications
• The knowledge management end game

• About the chief knowledge officer
• Knowledge management skill checklist
• The knowledge management imperative
• The hype curve
• Barriers and helpers to success

• The Nonaka and Takeuchi Model (SECI)
• Wiig Model
• Kakabadse Model
• Boisot Model

• The knowledge management maturity model
• Absorptive capacity
• Rustiness
• Process model types

'your place or ours'

In-House training benefits:

• tailored to your needs and goals
• cost effective - from $140 per person (full day)
• you choose the day, place and time
• greatest impact in the shortest time
• tailoring ensures practical tools directly applicable to your workplace
• great team building opportunity
• more convenient, people don't need to go off-site

Ph: 1300 121 400

Tailored Delivery - standard

We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team, and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.

Your delivery options

We offer a range of different class types to suit your operational needs.

	The "1-hour Motivator" training sessions These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more...
	The "3-hour Power" sessions 3-hour power sessions – are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge Read more...
	Full-day short courses 1-2 day short courses delivered with a unique focus on 80% activities 20% content – just the way learning should be! Read more...
	Conferences and workshops Do you want your conference to be memorable, fun, interactive and have a real highlight? pdtraining's dynamic trainers can add that flair, excitement and much much more! Read more...

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Phone: 1300 121 400

Schedule for Knowledge Management Training Courses

Questions?

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or
Phone: 1300 121 400