FISH! Team building for customer service is a training intervention that will transform your customer service. Provide your customer service team with inspiration and proven tools to improve your internal culture and your customer experience.
If you're looking for a practical, fun and respected team building and cultural improvement program for your customer service team then FISH! is your solution.
The FISH! philosophy has transformed team cultures and teamwork around the planet.
FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change - anything involving human interaction.
By the end of this course, participants will:
1.0 day
Recommended CPD Points
*Recommended points.
Submit this course outline to your CPD manager for assessment. Points may vary based on your industry and profession.
PD Training is committed to the highest standards of CPD as demonstrated by our membership with the CPD Institute.
Looking for death by Powerpoint? You will need to call another training company!
"When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go."
Ken Blanchard
co-author of The
One Minute Manager
FISH! Team Building for Customer Service Teams is a one-day workshop that empowers your customer service team to embrace the FISH! Philosophy and build a highly effective customer service culture. By allowing your customer service staff to attend the course, you will begin the process of building a high performance culture within your customer service team.
Be there builds relationships by:
Play encourages creativity and fun through:
Make Their Day reminds us to serve customers and co-workers by:
Choose your attitude helps you in a customer service setting to:
Your Place, Our Training Rooms or at The Hive
In-House training benefits:
You want your staff to learn things they can use straight away, so we take the time to learn about:
Then we assign a trainer that has the right expertise, experience and style to really connect with your team.
Your trainer will change the text book activities to be directly applicable to your workplace and relevant to your team.
For example: If the example activity is based in a retail setting, but you work in a customer service call-centre, we will adapt activities to reflect the culture of a call-centre environment, so your team will be learning relational tools and techniques that really make sense to their world.
Learn today, and apply tomorrow!
Our relaxed and practical approach with experienced trainers that like to 'have a laugh' will ensure your team enjoy the experience of learning as much as they enjoy acquiring new skills that help them perform better.
Your participants will return from the course energised excited and ready to implement new ideas and techniques.
These courses are activity based learning. Participants receive some back ground theory, then the trainer facilitates activities that are tailored to your workplace. Participants are then given the chance to practice tools and techniques that they will be able to take back to their workplace the very next day.
Our trainers are experts in adult learning, and realise that the BEST way for an adult to take something on board, is to hear a theory, give it a go - and then really pull it apart.
Our trainers will also encourage conversations involving everyone in the room. These detailed and robust conversations focus on the reality of applying what is learned in class back on the job.
You tell us!
We recommend a group of 6-12 for the best learning outcome. However we run great coaching sessions for 1-2 people, and informational sessions and conferences for 20-200 people.
You tell us!
Really, we will work around your operational needs. We normally train in business hours, and run sessions of between 60 minutes and 7 hours in length - just tell us what makes sense in your world.
Ideally, the FISH! program requires a full 7 hour day to draw all the benefit from the interactive team building activities.
We make it easy - with automation and reporting in the cloud!
A: Take a look at some of our recent clients
A: This is what they say about us testimonialsp>
$88.00 inc GST per in-house participant
or
Phone: 1300 121 400
Our relaxed and practical approach with experienced trainers that like to 'have a laugh' will ensure you enjoy the experience of learning as much as you enjoy acquiring new skills that help you perform better.
Yes, lunch is free, and we all like a free lunch, however the highlight of your course will be the learning experience - not the break!
Training is much more effective and enjoyable if you can apply the concepts you learn directly to your own circumstance.
So the trainer will change text book activities to be relevant to you.
For example: If the example activity is based in a retail setting, but you work in a customer service call-centre, we will adapt activities to reflect the culture of a call-centre environment, so your team will be learning relational tools and techniques that really make sense to their world.
The courses are activity based learning. You receive some back ground theory, and then spend most of the time working together and with the trainer to apply the concepts to workplace situations that are applicable to your specific situation.
Classes are an average of 6 people, max of 12. We keep classes small to ensure the trainer can work with each participant to tailor each activity to be relevant to each person's workplace/common scenarios.
The HIVE @ PD Training is a virtual classroom hosted anywhere globally.
Classes run from 9:00am - to 4:30 each day.
To see upcoming dates select a course or click here to view the complete national schedule including FISH! team building classes.
$990.00 inc gst per person
1.0 day
All participants will be provided with morning tea, lunch, afternoon tea, printed bound courseware to keep and a FISH! Team Building for Customer Service Teams Certificate of Completion.
Public training courses in Brisbane now include: a games room, unlimited espresso coffee and WiFi.
Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!
1300 121 400
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