Your telephone voice should be smooth, not jarring or whiny. Communicate with your voice that you are a pleasant and happy person. There is no room for shortness or anger.
Professional Telephone Etiquette
A personal learning journey… To excel at telephone conversations, consider participating in Professional Telephone Skills Training Course offered by pdtraining in Canberra, Adelaide, Melbourne and other cities in Australia. Ever had the feeling you should have stopped and thought about what you were saying before you opened your mouth? Cally Robinson, an Annuity Specialist for Challenger [...]
In most regular businesses, we use a combination of voice and text communications, both internally and externally. Each medium has its advantages and drawbacks
However unlike most dates, good business relationships can last many years and provide rich opportunities. Do not put all that at risk through the first 5 seconds of the first call
When on a call, never show frustration, irritation or anger, remain professional at all times. Cold calling requires great communication skills, as well as Presentation Skills.
Every time your team answers the phone they need to visualise it as a cash register ‘ching ching’. They are in the best position to turn this call into a sale.