Posted on Sunday, February 26th, 2012 at 11:07 am.
Your telephone voice should be smooth, not jarring or whiny. Communicate with your voice that you are a pleasant and happy person. There is no room for shortness or anger.
Continue reading: Telephone Skills Training – Five Qualities of a Good Telephone Voice
Posted on Friday, September 30th, 2011 at 10:27 am.
A personal learning journey… Ever had the feeling you should have stopped and thought about what you were saying before you opened your mouth? Cally Robinson, an Annuity Specialist for Challenger (an Australian investment management firm), is now applying this new skill and finding that she can better deal with the variety of situations that [...]
Continue reading: Professional Telephone Skills Success Story!
Posted on Wednesday, November 3rd, 2010 at 7:04 pm.
In most regular businesses, we use a combination of voice and text communications, both internally and externally. Each medium has its advantages and drawbacks
Continue reading: What is More Important to Business – Email or Phone?
Posted on Friday, August 20th, 2010 at 10:50 am.
However unlike most dates, good business relationships can last many years and provide rich opportunities. Do not put all that at risk through the first 5 seconds of the first call
Continue reading: Is Business Like Dating? How and Why?
Posted on Monday, June 28th, 2010 at 6:47 pm.
When on a call, never show frustration, irritation or anger, remain professional at all times. Cold calling requires great communication skills, as well as Presentation Skills.
Continue reading: Cold-Calling? This is What You Need to Know
Posted on Sunday, May 23rd, 2010 at 8:43 am.
Every time your team answers the phone they need to visualise it as a cash register ‘ching ching’. They are in the best position to turn this call into a sale.
Continue reading: Think of Your Phone Like a Cash Register