Customer Service


Customer Service Training Brisbane – How to Deal with Difficult Customers

Turning Difficult Customers Around After attending a Customer Service training course with Pdtraining in Brisbane, you’ll learn how to deal with, and turn around, difficult customers. Over time, you and your coworkers have probably developed some effective ways of dealing with challenges that come up in dealing with difficult customers. Sharing those ideas can benefit [...]

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Customer Service Training Brisbane – How to Deal with Difficult Customers


Customer Service Training Brisbane – How to Meet the Needs of the Customer

Customer Service Essentials – Meeting Basic Needs of the Customer In learning how to provide essential customer service in Brisbane requires that the priorities of your organisation should match the priorities of your customers. At a minimum, you should be sure that you are meeting customers’ basic needs. Friendliness: Friendliness is the most basic of [...]

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Customer Service Training Brisbane – How to Meet the Needs of the Customer


Customer Service Training Courses Sydney – How to Stay Positive

Staying Positive in a Customer Service Role When you attend a customer service training course in Sydney with  PDTraining, one of the things you’ll learn is how to stay positive while at work. While we can’t control all of the problems and irritations that come up during the day.  We can control our attitude and [...]

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Customer Service Training Courses Sydney – How to Stay Positive


Customer Service Training Brisbane Sydney Melbourne – Establishing Your Attitude

Customer service training in Brisbane, Sydney and Melbourne means different things to different people. To some it means going beyond what’s expected of you and having a positive attitude. To others it means adding value and integrity to every interaction. The greatest discovery of my generation is that human beings can alter their lives by [...]

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Customer Service Training Brisbane Sydney Melbourne – Establishing Your Attitude


Customer Service Training Course Brisbane – What is Customer Service?

In our customer service training course in Brisbane we define Customer service as “any action you take to ensure that a customer is pleased with the transaction on a long-term basis”. This includes “after sales service”, which entails ensuring that the customer leaves the point of sale with the item that they were looking for, [...]

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Customer Service Training Course Brisbane – What is Customer Service?


BSBCUS401B, Coordinate Implementation of Customer Service Strategies Training in Brisbane

Companies in Brisbane looking to implement effective customer service strategies for their business should consider attending professional training. Creating the best customer service mindset amongst your staff is a specific skill-set, especially if the organisation plans on providing accredited assessments and qualifications. PD Training now provides effective customer service training in a face-to-face classroom scenario [...]

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BSBCUS401B, Coordinate Implementation of Customer Service Strategies Training in Brisbane


Customer Service Training Brisbane – How to Give AWESOME Customer Service

Have you ever gone into a store or restaurant and the service was so bad that you promised yourself you’d never go back? What was it about the customer service experience that was so poor? Was the staff rude or arrogant?  Or maybe the service was slow?  Or maybe they didn’t have what you were [...]

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Customer Service Training Brisbane – How to Give AWESOME Customer Service