Call Centre Training


How to Deal with Angry Clients over the Phone: Professional Telephone Skills Course in Sydney

You can learn how to deal with angry clients on the phone by developing specific skills. To gain skills in communicating with clients over the phone, consider using Professional Telephone Skills Training Course delivered by pdtraining in Sydney and other cities in Australia. One method to handle an angry client on the phone, which is taught [...]

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How to Deal with Angry Clients over the Phone: Professional Telephone Skills Course in Sydney


Features and Benefits of Selling – Part 2: Sales Training Course in Sydney, Parramatta, Melbourne

Development of basic and advanced skills in sales is essential to prepare for challenges and to overcome them successfully. To gain skills in selling, consider participating in Sales Training Course offered by pdtraining in Sydney, Parramatta, Melbourne and other cities in Australia. Features vs Benefits – Make a List In the previous post about selling [...]

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Features and Benefits of Selling – Part 2: Sales Training Course in Sydney, Parramatta, Melbourne


Difference between Features and Benefits of Products: Sales Training Course in Sydney, Brisbane, Perth

If you want to be a successful sales person, you’ll need to understand the difference between the features and benefits of your product or service. If you are looking to train in sales, consider using Sales Training Course offered by pdtraining in Sydney, Brisbane, Perth and other cities in Australia. Next you will need to [...]

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Difference between Features and Benefits of Products: Sales Training Course in Sydney, Brisbane, Perth


Overcoming Objections in Sales: Training Course in Canberra, Melbourne

I recently sat down with two different companies and “pitched” the same product. If you are looking to gain new skills in sales, consider participating in Sales Training Course offered by pdtraining in Canberra, Melbourne and other cities in Australia. One company was a national brand while the other was a local brand. When we [...]

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Overcoming Objections in Sales: Training Course in Canberra, Melbourne


Overcoming Objections in Sales: Training Course in Sydney, Perth

If you want to be a successful sales person then you’ll need to understand that objections are a part of the sales process. To gain skills in selling, consider participating in Sales Training Course offered by pdtraining in Sydney, Perth and other cities in Australia. And always remember selling IS a process; objections are simply [...]

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Overcoming Objections in Sales: Training Course in Sydney, Perth