Call Centre Training


Professional Telephone Skills Course in Sydney – How to Deal with Angry Clients on the Phone

You can learn how to deal with angry clients on the phone by attending a professional telephone skills training course in Sydney, Melbourne or Brisbane. One method to handle an angry client on the phone, which is taught in the course, is called the HEAT method and it works as follows: H – Hear them [...]

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Professional Telephone Skills Course in Sydney – How to Deal with Angry Clients on the Phone


Features vs Benefits – Part 2 – Sales Training Brisbane

PD Training delivers affordable 1-day training courses for both external sales as well as call-centre telesales training courses in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Features vs Benefits – Make a List In the previous post about selling features and benefits we identified what a feature is and what some benefits might be. Now [...]

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Features vs Benefits – Part 2 – Sales Training Brisbane


Sales Training Course Brisbane – Features vs Benefits

pdtraining delivers affordable, 1-day sales training courses for both external sales as well as call-centre telesales training courses in Brisbane, Adelaide, Canberra, Melbourne, Perth and Sydney. Features Vs Benefits Explained If you want to be a successful sales person, you’ll need to understand the difference between the features and benefits of your product or service. [...]

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Sales Training Course Brisbane – Features vs Benefits


Sales Training – Overcoming Objections – Part 2

pdtraining delivers affordable 1-day training courses for both external sales as well as call-centre telesales training courses in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Overcoming Price Objections In the previous past about overcoming objections we discussed how objections are simply part of the sales process, so today we’re going to consider how to overcome [...]

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Sales Training – Overcoming Objections – Part 2


Sales Training – Overcoming Objections

pdtraining delivers affordable 1-day training courses for both external sales as well as call-centre telesales training courses in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Overcoming Objections If you want to be a successful sales person then you’ll need to understand that objections are a part of the sales process. And always remember selling IS [...]

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Sales Training – Overcoming Objections