Monthly Archives: May 2010


Communication Training

The biggest challenge in communications courses is to ensure that the communications we are sending effectively enhances the understanding of the course attendees in the way in which the trainer wants them to…

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Communication Training


The Power of Teams

Many teams never work at their optimum. To get your team to work to peak performance you need to have at least the following:

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The Power of Teams


Customer Service Training

The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.

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Customer Service Training


Lifetime Value of a Happy Customer

When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.

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Lifetime Value of a Happy Customer


Time Management Top Training Tips

The time management course covers both those concepts in much more detail and includes many more important time management techniques, but it is often those two strategies that participants refer to when they…

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Time Management Top Training Tips