OUTCOMES

By the end of this course, participants will:

• Become highly organised using smart, efficient systems
• Manage time more effectively & strategically
• Master prioritisation of time, complete all important tasks and help their manager do the same
• Learn highly effective verbal and nonverbal communication techniques
• Empower themselves and become more proactive
• Deal more effectively with their manager
• Learn to take care of themselves & recognise the importance of doing so

Course Length:
1-day

Certificates:

Certificates of Completion are issued to each participant

Also available for In-House courses:
Post-course assessment for validation of learning.

OUTLINE

Advanced skills for Executive Assistants Training Course Outline

Download a Course Outline 

Foreword:

Having effective administrative skills are essential in today’s work environment. Being organised, punctual and effective in your communication skills, both written and verbal, are crucial if you want to achieve your goals in any endeavour you pursue.

The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritise it, and process it to the extent where value is achieved for the organisation. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skilfully. The practices presented in this module will take time to integrate and adapt into your daily work routine. However, making the commitment to consistently apply the concepts everyday is the key to changing and adopting new behaviours in a short amount of time.

• Dealing with Email
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the most of Voice Mail

• Listening and Hearing: they aren't the same
• Asking Questions
• Communicating with Power

• Keeping your Workspace Organised
• Using a To-do Book
• The Extra Mile: Adding Project Management Techniques to your Toolbox

• Body Language
• The signals you send to Others
• It's not what you say, It's how you say it

• Managing your Time
• Keeping others on Track
• Maintaining schedules

• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions

• Prioritising
• The secret to staying on Track
• Goal setting

• Working with your Manager
• Influencing skills
• What to do in sticky situations

• Planning small Meetings
• Planning Large Meetings
• Organising Travel

• Ergonomics
• Stress Management
• Dealing with a Heavy Workload

'your place or ours'

In-House training benefits:

• tailored to your needs and goals
• cost effective - from $140 per person (full day)
• you choose the day, place and time
• greatest impact in the shortest time
• tailoring ensures practical tools directly applicable to your workplace
• great team building opportunity
• more convenient, people don't need to go off-site

Ph: 1300 121 400

Tailored Delivery - standard

We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team, and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.

Your delivery options

We offer a range of different class types to suit your operational needs.

	The "1-hour Motivator" training sessions These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more...
	The "3-hour Power" sessions 3-hour power sessions – are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge Read more...
	Full-day short courses 1-2 day short courses delivered with a unique focus on 80% activities 20% content – just the way learning should be! Read more...
	Conferences and workshops Do you want your conference to be memorable, fun, interactive and have a real highlight? pdtraining's dynamic trainers can add that flair, excitement and much much more! Read more...

Q: Who else uses Professional Development Training?

A: Take a look at some of our recent clients

Q: Are they Happy?

A: This is what they say about us testimonials

Questions?

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Phone: 1300 121 400

scheduled Executive Assistant Training Classes

Classes fill up fast - click a date to enrol now!

Questions?

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or
Phone: 1300 121 400